The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Imitation is flattery, they say! However, please beware of counterfeits! Since NASA made a tutorial based on our MiniVerse Necklace in 2010, we have seen shops creating copies of our work, using cheap, low-quality materials, and sometimes potentially toxic materials. Some even try to copy the names of our pieces. We have also seen "re-sellers", buying and re-selling our items for very high prices, usually around the holiday season. We are NOT AFFILIATED with any of these sellers or their products, and can't make any guarantees about them.
The only places to get the Real Thing are:
- Our ETSY shop: chainofbeing.etsy.com
- Our AMAZON shop: www.amazon.com/shops/chainofbeing
- Our Website: chainofbeing.us
We take requests!
Please ask about custom designs, custom lengths, or custom clasps.
We can make any size bracelet, to fit anyone!
Send a conversation through Etsy or at checkout,
if you need a specialized length or clasp for any item.
Most necklaces can be made as a bracelet or anklet, and vice versa,
and most items can be made with a lobster-claw or toggle clasp.
Please note that custom orders may take up to an additional 1-2 weeks.
Please note, if you order a regular item and then ask for a customization,
your item will be considered a custom item and will take up to an additional 2 weeks to complete.
We use durable, high-quality Jeweler's-grade beads and wire.
We test everything, and our jewelry should last a long time under normal fashion jewelry wear conditions.
But, please note, our items are not "indestructible" :)
We recommend removing your jewelry before bathing, swimming, sports, or any activity that will place unusual stress on your jewelry.
These items are not designed to go in the washing machine, dryer, microwave, or dishwasher.
These items are not designed to be load-bearing (please do not hang anything from them or tie them around something).
We can often give a discount if you are buying 3 or more of the same item.
Please send a conversation through Etsy if you are looking for a wedding set, a group costume, or a small number of items for a special occasion.
Most items are available Wholesale in lots of 20 or more,
please send a message via Etsy if you are interested in Wholesale orders.
Each item includes a small folding card with a description of the item and space to write.
Most items are shipped in a small cardboard jewelry box, stamped with our logo.
Please send us a note if you would like to include a gift message with your order!
We use high-quality Natural Gemstones. Please expect variations in Gemstone texture and color. We prioritize quality and color rather than needing to find a specific gem.
Our products are made in California, and our materials comply with California's safe materials standards :)
Occasional variations in stones, clasps & findings may occur, based on trends and availability.
*We can’t always rush items, but we’ll try!*
If you need something to arrive by a certain date,
such as a birthday, holiday, anniversary, or special occasion,
please let us know and we'll do our best to get it there on time.
(Please note, we do not “expedite” orders - your order will still be processed in the order received.)
We thank you in advance for your patience!
We are a small, 2-person shop,
and we make everything ourselves,
so our process can be delayed
by emergencies and unforeseen events,
competition between in-person and online sales,
or high volumes of orders due to good reviews and holidays.
If for some reason your order is delayed,
we will do our best to contact you as soon as we can.